TERMS OF SALES
June 15th, 2019
These General Terms and Conditions of Sale define the contractual relations between Douce Alchimie and its customers. They are applicable for each order, whether the customer is an individual or a professional.
The purchase of a product on this online store implies that the customer unreservedly accepts the General Conditions of Sale below.
These General Conditions of Sale can be modified at any time by Douce Alchimie and without notice. The modifications are then applicable to any subsequent order.
All the products available for sale are on the online store. Douce Alchimie does not (yet) offer tailor-made creations.
Each piece of jewelry is created in Lyon in an entirely artisanal and handmade way. The crystals used are all natural. These are gemstones not classified as precious stones. Therefore, each creation is unique and may be slightly different than the photos on this website. A precise description of the creations is available on each product sheet.
The customer who wants to buy a Douce Alchimie accessory must:
- Add your product to the cart by clicking on the "Add to cart" button on the product page
- A preview of your basket will then be visible on the right side of your screen. Click on "View cart" to finalize the order or close the window to continue shopping.
- Check your order then click on "Checkout" to proceed to the payment.
All prices are indicated in € uros and calculated without tax (TVA not applicable - article 293 B of the CGI). They are non-negotiables and do not include shipping costs which will be automatically calculated according to your delivery address and the accessory you ordered.
Douce Alchimie reserves the right to modify its prices at any time, they will then be applicable to subsequent orders.
Douce Alchimie delivers the magic all over the world!
Bank Card : Payment is made via the online store and is secured by the SSL (Secure Socket Locker) system which encrypts your bank data in order to make them inaccessible.
Legally, Douce Alchimie has 30 days following your online order to post it for shipment.
All the products on the shop are ready to be sent.
All your packages will be dropped off at the Post Office (La Poste) within 72 hours. La Poste has approximately 3 to 9 working days for Europe shipments and around 5 to 10 days for the rest of the world. Subject to the proper functioning of the services involved. These deadlines are given to you for information only but are not an absolute guarantee.
Packages will be sent to the address you specified when ordering, Douce Alchimie cannot be held responsible for mistakes or incorrect information. Check all the details of your order before finalizing it. For any special request, do not hesitate to contact Douce Alchimie via the Contact form.
The creations of small sizes (<3cm thick) will be sent by followed letter. Larger creations (> 3cm thick) will be sent by Colissimo. A tracking number will be communicated to you in an email and you will then be able to track the delivery of your package.
Douce Alchimie declines the responsibility for the package when it's delivered to La Poste, the customer bears the risks associated with the delivery.
Douce Alchimie is required to deliver a product conform to its description and that is functional for the use for which it is intended. However, if you notice a notorious manufacturing defect upon receipt of your package or that it has been damaged during transport, you must contact Douce Alchimie by email via the contact form or directly at : doucealchimie.contact @ gmail.com
All products must be returned whole in their original packaging, so that Douce Alchimie can offer a repair or an exchange for a same value product or a refund.
Note that all accessories are created identically according to designs predefined by Douce Alchimie, however, using natural and unique crystals, the look of each piece might be a bit different. It is normal if the stones can slightly move according to their setting, this does not engage the good conformity of your accessory.
If the customer changes his mind, he has 14 clear days from the day that he receives the package, to exercise his right of withdrawal. If the customer wishes to retract, he must inform Douce Alchimie by email via the contact form or by writing to : firstname.lastname@example.org
Having read your request, Douce Alchimie has 30 days to fully refund your order. Only the costs of returns will be your responsibility.
The product must return to us no later than 14 days after you have made your withdrawal request. It must be returned to us in completely new condition, kept in its original packaging, and never worn. Douce Alchimie reserves the right to not take back or exchange an accessory which has its box opened.
Only French law is applicable. Any differences not resolved amicably will be brought before the competent court in Lyon.